Guest speaker class; his name is a Hemal Desai. He is a Chief operating Officer of Mayor Hotel, earlier time he was a Co- Coordinator of Mayor hotel, and also he working with a safe -hand. Mayor hotel is a service oriented industry. It is giving all services for example-hotel, banking, railways. Totally it is providing hospitality to the guest and customer.
It is one of the employee largest industries. A Mayor hotel keeps growing and also its services growing. He told you should understand first customer or employee then you should work with them. If we want to sell anything first we sell ourselves is very important. And I learned about the 80-20 rule. It is an 80 of our business is coming from our clients.
Whatever our business move that time people communication is very important. If we create one small mistakes, that will create lots of problem. When we are working in business that time we should have enthusiasm and energy also very important. During our business interest and learn is very important, if we didn’t have any interest and hunger of learn, we didn’t success in our business. Whatever we did, that time we should correct it. Word of mouth means to saying by mouth.
Sir told one small story, in that story I learned about “if we do good, good will come to us, if you do bad, bad will come to us”.
Totally I learned about how to communicate with customer and guest. And during the work energy and enthusiasm is very important.
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